Privacy Policy

This Privacy Policy has only to do with ContentGo AI, a branch of ContAdGO OÜ.

Last Updated on  November 2nd, 2023

Introduction

Welcome to ContentGo AI, a branch of ContAdGO OÜ (hereinafter referred to as “business,” “we,” “us,” or “our”). 

Users’ right to privacy and the security of users personal information is important to us. 

By usings the Services of ContentGo AI, Users agree and acknowledge that Users’ information will be used according to this policy. 

Unless stated differently, the terms used in this Privacy Policy have the same meaning as in the Terms and Conditions. 

We sincerely trust Users will go and review this policy, as it is very important. Users have the option to stop using our Service or Website in any case they disagree with the details of this privacy statement. 

Please email us at support@contentgo.ai if you have any questions or issues about our policy or our practices regarding your personal information.

Definitions

Service: https://app.contentgo.ai/, operated by ContentGo AI. 

Website: https://contentgo.ai/

Users: Individuals or companies that register to the Service of ContentGo AI or visit the Website. 

Personal Data: Is the data of a living person or individual who can be identified from it. 

Usage Data: This data is collected automatically or generated once a User accesses the Service or the Website. 

Cookies: Small files stored on Users’ devices. 

Data Collection and Use

ContentGo AI collects various types of data for various purposes, mainly to provide a better service and improve Users experience with the platform. 

Types of Data Collected

The users of ContentGo AI may differ. These can be either freelance content writers, content marketers, SEO professionals, digital marketers or companies and agencies – mainly anybody or any company that seeks high-quality content. 

“Sign in with Google” Data

Sign in with Google:

Email & OpenId: This data allows you to sign up and log in to the dashboard without manually setting a username and password. You will be granted access to the dashboard and can use the app and its features.
This data may be used for the other purposes mentioned in the Policy. Please refer to the ”User fo Data” section for all the detailed utilization of your data.

Profile Info: This data will be used to identify you and act as a verification method of your profile to prevent the signup and login of faulty and malicious users and/or accounts.

The collection, use, and retention of the Google-based data will be done similarly to the other forms of data. These details are all indicated in the related sections of this Privacy Policy.

We trust that all our Users will be responsible for reviewing these details.

If you have any questions, please send an email to support@contentgo.ai

Personal Data

While you sign up to use the Services of ContentGo AI, we will ask you to provide us with some certain personally identifiable information to help us get in touch with you, and identify you in order to provide you with a better experience. 

Personally identifiable information: 

  • Email Address
  • First and last name
  • Role / Profession description
  • Industry Information
  • Scope of use

This personally identifiable information may be used to send you the updates regarding the services, your usage and billing cycle information, a weekly newsletter, marketing or promotional materials and other important information that might be of interest to you and help you improve your experience. 

Every email has an unsubscribe link that you may use it to opt up of any of these emails, or you can send an email to support@contentgo.ai

Usage Data

Additionally, we will collect all the information that your browser sends us whenever you visit our Website or our Service through a desktop or mobile device. 

These Usage Data may include your: 

  • Internet Protocol Address (IP Address)
  • Device Identifier
  • Browser Type
  • Browser Version
  • Operating System
  • Access Times
  • Search Terms (terms you’ve used in search engines to access our Website or Service)
  • Pages (the pages you’ve viewed before or after visiting our Website or Service)
  • Other Diagnostic Data

If you access our Website or Service through a mobile device the Usage Data may include:

  • Mobile Device 
  • Mobile Device Unique ID
  • IP Address of Mobile Device
  • Mobile Operating System
  • Mobile Internet Browser
  • Mobile Device Unique Identifier
  • Diagnostic Data

Cookies and Tracking

Our Website and Service uses cookies and similar tracking technologies to track your activity on our Service and we hold certain information for this. 

The cookies are categorized as files with some amount of data that might include an anonymous unique identifier. They are sent to your browsers from websites and stores on your devices. 

Some Cookies that we use: 

  • Session Cookies: These are used to operate our Website and Service.
  • Preference Cookies: These are used to always remember your previous preferences and settings. 
  • Security Cookies: These are used purely for security reasons.
  • Advertising Cookies: These are used in order to serve you with advertisements that could be relevant to you, your interests and your business overall.

You are able to change the cookie settings on your browsers. This allows you to refuse all cookies or decide when a cookie can be sent. 

All the details on how to adjust the cookie storage settings can be found on the websites of the software companies that provide the browsers. 

Here is a list with the major browsers. 

It is important to note that denying cookies may restrict you from accessing and using some parts of our Website and Service. 

Other technologies are also used to track your navigation. This helps us with analyzing your interactions with our Website and Service in order to improve our solutions and your overall experience. 

Use of Data 

ContentGo AI may use all the collected data for different purposes: 

  • To be able to sustainably provide and maintain the Website and the Service
  • To notify you about all the changes in the Website and the Service
  • To enable your participation in any interactive features of our Service
  • To provide a high level of customer Service and support
  • To collect crucial information that may assist with improving the overall Service.
  • To closely monitor the usage of the Website and the Service
  • To rapidly identify, detect, and solve all the technical problems
  • To fulfill our obligations and enforce the rights arising from any contracts between ContentGo AI and the users, including billing and collection
  • To provide all users with the appropriate notices regarding their account and/or subscription to the Service. These include expiration of subscriptions, usage limit updates, renewal notice, etc
  • To provide users with the latest news, personalized and specific offers, information about other tools, services and important events that ContentGo AI offers – similar to those that users subscribed, purchased or enquired unless they opt out. 
  • And for any other purpose once users’ consent is granted. 

Retention of Data

We will only retain your Personal Data for as long as this Privacy Policy necessitates. 

The Personal Data will be retained to fulfill our legal obligations which include but not limited to: 

  • Comply with all the applicable laws and regulations
  • Resolve any kind of disputes
  • Accomplish all the legal agreements and policies.

The Usage Data will be retained for only internal matters – which are related to the improvement of the experience of the Users and the performance of Service. Usage Data is mainly retained for much shorter periods but some exceptions that are related to the improvement of the Service or other legal obligations may enforce us to retain the data for longer periods. 

Transfer of Data

All of your information (including Personal and Usage Data) may be transferred to computers and servers which are outside of your city, region, state, county. 

The data protection laws may differ from country to country. 

Once you consent to this Privacy Policy, you agree for the transfer of your data. 

ContentGo AI (ContAdGO OÜ) will always take all the necessary precautions and steps to make sure that your data is treated securely and correspondingly with this Privacy Policy. 


None of your data will be transferred to an organization, state or a country unless there is 100% secure and acceptable and enough controls in place. 

Data Disclosure

The data that you Users have provided might be disclosed if this is required by law or valid public authorities.

If ContentGo AI (part of ContAdGO OÜ) or any of the current or future subsidiaries are subjected to an acquisition, merger, or asset sale, the Personal Data may be disclosed and transferred. 

The data can be disclosed in some other cases too. These are: 

  • To completely fulfill the purpose of which you provided it
  • When including your company’s testimonial or logo on our Website
  • Any other case that will have your full consent. 

Data Security

The most important thing for us is the security of your data. However, it is very crucial to always remember that there is no electronic storage that is 100% secure and not every method of transmission on the Internet is 100% safe. 

We always do our best to protect your data and use globally and commercially acceptable methods and providers to do so, but absolute security cannot be guaranteed. 

GDPR (General Data Protection Regulation) – Your Rights

If you reside or are a citizen of the European Union (EU) or the European Economic Area (EEA) you have the data protection right, fully covered by GDPR. 

You can access all the information via the following link: https://eur-lex.europa.eu/eli/reg/2016/679/oj

We will always strive to be transparent and take reasonable steps to ensure that you are able to demand the correction, amendment, deletion or the limitation of the use of your Personal Data. 

Please send an email to support@contentgo.ai in order to be informed of the Personal Data we hold about you. Also, you can email support@contentgo.ai if you want your Personal Data to be completely deleted. 

Your data protection rights are summarized below. (Subject to certain circumstances)

You have the right to:

  • Request, access, amend, update or delete the Personal Data we hold about you
  • Rectify your Personal Data if it is not accurate or incomplete
  • Object the processing of your Personal Data
  • Restrict the processing of your Personal Data
  • Request and be provided with the copy of your Personal Data. This needs to be in a structured, commonly used and machine readable format
  • Withdraw your consent for any given case 
  • Complain to a Data Protection Authority regarding the collection and the processing of your Personal data 

It is important to know that we will ask for an identity verification before we respond to these requests. 

Also, please note that our Service may not function properly without some necessary data. 

For more detailed information on this, you can always contact your local data protection authority – in the European Union (EU) or the European Economic Area (EEA)

Third Party Service Providers

We will collaborate or use third party companies or individuals (all categorized as Service Providers) to improve and facilitate our Service. 

The Service Providers may also use the Service on our behalf, run Service-related services or even assist us with analysing the usage of our Service. 

The Service Providers will have access to your Personal Data. This will only be limited to the tasks mentioned above and they are obligated by the authorities not to disclose our use of your Personal Data for any other purpose. 

Analytics

We will always use third party service providers to analyze and monitor the use of your Website and Service.

Google Analytics

Google Analytics is a web-based analytics service which is offered by Google. This service tracks and reports the traffic of the websites. Google makes use of the collected data to track and closely monitor the use of our Website and Service. The data is synchronized and shared with Google. 

Google – under some circumstances – may use all the collected data for its own advertising network. Google uses this data to personalize and contextualise all the advertisements published on the network. 

For all the details you can visit the following link and learn more about the Privacy Terms of Google: 

https://policies.google.com/privacy?hl=en

You are also encouraged to visit the data safeguarding Policy of Google:

https://support.google.com/analytics/answer/6004245

Clarity by Microsoft

Clarity is a monitoring service provided by Microsoft which tracks the usage of our Service. 

The provided data will help us to improve user experience and provide an overall better service. 

You can access Microsoft’s Privacy Policy from the following link: https://privacy.microsoft.com/en-gb/privacystatement

CI/CD tools

CI: Continuous Integration 

CD: Continuous Delivery

We may use other third party service providers to help us automate all the development and improvement processes of our Website and Service. 

GitHub

GitHub is provided by GitHub, Inc.

GitHub is a platform which is mainly used to host and review codes, build software or manage projects. 

You are encouraged to visit GitHub’s Privacy Policy to get informed about what type data GitHub collects, what are the purposes of this collection and how the data is protected. 

Access the Policy from the following link: https://help.github.com/en/articles/github-privacy-statement.

Behavioral Remarketing

ContentGo AI (ContAdGO OÜ) uses remarketing services to advertise on other websites after Users visited our Website or Service. 

ContentGo AI (ContAdGO OÜ) and all the third-party Service Providers for behavioral remarketing use cookies to inform, optimize and provide advertisements based on User’s previous visits to our Website or Service. 

Google Ads (AdWords)

Google Ads (AdWords) is a remarketing service provided by Google Inc.

Users have the right to opt-out from Google Analytics for Display Advertising and customize the Google Display Network ads on Google Ads Settings.

For more information please visit: http://www.google.com/settings/ads

Users also have the option to install Google Analytics Opt-Out Browser Add-on. Please access it from the following link: https://tools.google.com/dlpage/gaoptout

With Google Analytics Opt-Out Browser Add-on, Users can prevent their data from being collected and utilized by Google Analytics. 

Please visit Google’s Privacy practices from the following link: https://policies.google.com/privacy?hl=en

Facebook and Instagram

Facebook remarketing is a service provided by Meta, Inc. 

You can have more information about Facebook targeting from the following link: https://www.facebook.com/business/ads/ad-targeting

Users have the right to control the ads they see. For more information visit the following link:

https://www.facebook.com/help/568137493302217

For more detailed information about the Privacy of Facebook – Instagram (Meta, Inc) you can visit the following link: https://www.facebook.com/privacy/policy/

Payments

ContentGo AI (ContAdGO OÜ) uses a third-party service for payment processing. 

ContentGo AI (ContAdGO OÜ) does not store or collect any Users’ payment details. This information is directly provided to our third-party processors and Users’ information is subjected to their  Privacy Policy. 

The payment processor follows the standards of PCI-DSS – managed by PCI Security Standards Council. This council is formed by brands like Visa, Mastercard, American Express, JCB Internation and Discover. 

The payment processor we work with is Stripe. 

Stripe’s Privacy Policy: https://stripe.com/us/privacy

Links to Other Sites

ContentGo AI’s (ContAdGO OÜ) Website or Service may have links to other websites that are not controlled and operated by us. 

In case you are directed to one of these sites you are encouraged to visit and review its Privacy Policy. 

We have no responsibility or control over the content, the privacy policy or any other practices of any third party website. 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

All the provided Services of ContentGo AI’s (ContAdGO OÜ) are not intended for use by children under the age of 18. 

ContentGo AI’s (ContAdGO OÜ) does not knowingly sell to children under the age of 18 or collect their personally identifiable information. 

Please send an email to support@contentgo.ai if you become aware of any type of information that we might have collected from children under the age of 18. 

If ContentGo AI’s (ContAdGO OÜ)  becomes aware of Personal Data collection from children without any verification of parental consent, all the needed actions will be taken to remove this information from all the servers. 

Contact Us

If you have any questions or concerns about the details or notes of this Privacy Policy, please send an email to: support@contentgo.ai

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